FAQ

FAQ

CLIENT SERVICE

Welcome to Exclusiventure
For enquiries or assistance please do not hesitate to contact us – Project@exclusiventure.com
We will take 1-3 business days to reply, excluding weekends.
You can also use this area to consult the FAQ’s.

EMAIL

We strive to reply to you within 48 hours during business days.

EMAIL US

GENERAL ENQUIRY FAQs

To make your order, simply fill up the forms we have provided and upload the necessary documents needed, proceed to submit your contact information to our sales / project representatives and that we will be in touch with you shortly.

Customizing a list of products is our specialty. Simply provide us a photo of the item with specifications and/or provide actual material samples . Etc : Length, Breath, thickness , material properties and most importantly the quantity. We will follow up with a competitive quote based on the total number of ordered items. However, for a low MOQ, it will be at a premium price. Fill up the form

Our minimum quantity for orders are 300 and above. Please send us your list of products for review, Exclusiventure prefers to work with a list of products for pricing and shipping advantage. We do not work with small quantity as most of our targeted customers are of international large corporations or private labels.

Yes, we do! We have some examples for viewing only. We try to protect client’s privacy as it’s sensitive. Client’s generally do not want to reveal their source of manufacturing and design blueprints. Generally, clients will provide their existing samples (accompanied with their specification sheet) to be improved on and in comparison, with other provided better samples to aligned with their company’s proposal.

From scratch. Yes, that is how customizable your product can be. We can fully customize your products at a MOQ or with a Sampling Fee. Generally, we do not have a limit on the specific type of product we work with – to the number of colors, variation of techniques. See our Library of Products. It is highly based on the client’s company budget provided.

View our item category list - the range of items up we are available to work with are up on site. Unless not mentioned, please check with us.

Select and key in the details here.Fill up the form and provide us with a letter of intention. Our team will evaluate the proposal and contact you immediately upon receiving your form for continued discussions.

Yes, we do. Our client’s database are spread across the world thanks to our dutiful trusted project managers across various regions. Please check with our Sales Representative for further information. – Project@exclusiventure.com

Yes, there are definitely discounts for bulk orders! For bulk orders more than 1000 pieces, please contact Project@exclusiventure.com for the preferential rates.

Yes, we mainly work with large productions.

Indeed, we do have an expert design group to help with a wide range of requests. Consult us here

Yes, we offer a technical pack development service. For more, See here

We can get you all the right details and design elements for the product construction. See here for our technical pack development service.

You only need to send us an email and we will schedule a free 20 minutes consultation for you.

It is free. You will only be charged a fee when engaging our team to construct the specification sheet.

Exclusiventure is one of the leading providers to the: Private project managing on an international scale whether switching supply chain, handling overseas export, merchandise development, custom development of complex products and more. Ask us

Our company will source for matching colors for you prior to sample making once sampling fees are paid.

Our project manager provides clients with solutions that helps them manage cost, moderate spending, and employ strategic techniques to improve their business initiative.

Exclusiventure gives you the quality you want with all the right details, fully customized. – Provided with a clear detailed specification sheet by client and a good time frame schedule.

Exclusiventure has worked with all sorts of clients to help them utilize their plans. We are credible enough, you can trust us.

Exclusiventure was created as a platform that promotes the quality and all-encompassing flexible supply chain to supply the needs of the global demand.

Yes, with a consultation fee. Understanding your direction, we can then help you to prepare your sales sample, guide you and your team alongside on what is needed and how you can better prepare what is required to tap into China’s distribution.

Yes, we can to a certain extent base on circumstances, but we can promise fully. We can help customize the material content of the fabric at a cost. We look forward in partnering new eco sustainable companies.

We can work to manage fabric with eco-friendly characteristics ( only uponmass order request with a minimum order quantity, customization is possible to alter accordingly to fit to your requirements). This will incur a separate cost from the actual production.

Each client is assigned to work directly with a personal responsible manager throughout the entire process.

Our launching does not only include booking a venue, but we also deck them with custom built installations and point of sales materials that enhance the product.

SAMPLING ENQUIRY FAQs

You will be charged a fee for sample production, but first you’ll need to provide us with your specification sheet. Consult Us Today

Once you have placed a sample order with Exclusiventure. There will be free weekly consultation, follow ups and there will be no extra service charge. Sample fees are to be paid 100% prior beginning and it is non-refundable.

We can help you make samples which includes a full payment of the sampling fee, then you review it and get back to us before we finalize for mass production. See Here

Will there be waivers for large orders?

Yes, customers are to provide purchase samples prior to sample making.

You are to provide samples with indication of measurements or you can engage our design service. Click Here

To make your order, simply fill up the forms we have provided and upload the necessary documents needed, proceed to submit your contact information to our sales / project representatives and that we will be in touch with you shortly.

Sample pictures should be taken on a white backgroundwith multiple detailed shots, far and near.

You are to provide at least cut-out of 2 material swatches for each component, for reference and comparison.

Samples are made according to your design & specifications.

We can make samples with no minimum order quantity at a fee. Consult Us Today

Sample takes 4 – 21 days depending on scheduled time and complexity of product. Excluding shipping time.

We have product specialists who engage in technical construction on your samples.

It is not advisable but we can see what we can do.

All your sample pictures should come in either JPG, PNG, PSD, or AI format.

You are to include logo details and documents when taking sample pictures.

After confirming your order, our team will request for your digital documents, example; logo, message, & specification sheet from you. We recommend your logo & design files to be in Adobe Illustrator (AI format). Other file formats may cause unnecessary delays and additional charges.

Sample pictures are to be taken in the morning to avoid color distortion.

Kindly send us pictures of purchased samples with measurements, cut-out material of choice, specification sheets and logo documents. Consult Us Today

All sample pictures are to be sent full, do not crop it.

It is necessary to create a lot of sizes upfront depending on your usage of the samples for testing and development. We can however create the sizes you want based on the availability of your budget.

Our colleague will receive a notification by phone when the parcel is arriving to our office. So, if there is a airwaybill that has been provided by the air freight company, do take a picture and send it to us for referencing and record keeping.

Yes, kindly contact our sales representative for further information on any of our products.

All of the sample products will be delivered with a local courier service or by international freight. See Delivery

Please provide the original material supplier contact ( If preferred ), material composition details, company background and their minimum order quantity and price for Exclusiventure’s reference and future liaising.

We can make design according to your provided sample or agreed specifications, then remake the sample till it’s perfect.

DELIVERY ENQUIRY FAQs

Yes, from our distribution office, we can have it shipped directly to your intended address. If you have any queries please email us at Project@exclusiventure.com

Once you have placed the order with us, we will make the arrangement to calculate the expected shipping cost or have it included into the product costings. However, if you would have a preferred shipping company, we can contact them for you, vice versa.

Delivery fees for sampling are to be paid by the client.

Exclusiventure delivers products on time when clients cooperate on a timely manner.

You will be assigned to a personal production manager that assists you in planning and tracking your sample product delivery.

We usually work with EMS, DHL, SF express. These courier services are workable in China, especially being located in the industrial area. We can also work with courier companies provided or suggested by clients.

We usually work with EMS, DHL, SF express. These courier services are workable in China, especially being located in the industrial area. We can also work with courier companies provided or suggested by clients.

PRODUCTION ENQUIRY FAQs

To make your order, simply fill up the forms we have provided and upload the necessary documents needed, proceed to submit your contact information to our sales / project representatives and that we will be in touch with you shortly.

Mass production will begin as soon as the client confirms the sample and make the payment 50% deposit payment.

Production will take 15 – 20 days normally depending on the quantity and complexity of products.

For custom products re-ordering, an average of 2-4 weeks is required. Newly made custom products will be delivered within 4-8 weeks depending on types and level of complexity. See Timeline

For customizable product that require logo printing or specific custom development, an order should be placed at least 1.5 week - 1.5 months in advance.

The client may wish to proceed with production based on the agreed production costing.

How will I know when the production of my productbegins?

From 1 week to 1 month based on the complexity of the product, priority of schedule, payment term and contract, excluding shipping time.

Clientele are welcome to visit our production facility for inspection purposes on scheduled appointments. Please arrange with us 1-2 weeks prior meeting.

Any that is less than the standards of the official sample prototype will not be selected.

We have skilled and detailed craftsmen with over 15years of experience.

Our surrounding environment is hygienic. We are working toward developing a dust free unit. All footwears are properly cared for.

FOOTWEAR ENQUIRY FAQs

Fees will be charged separately for creating a number of sample prototypes.

Please submit features needed, shoe type and requirements, list of details, brand presentation and mood board for Exclusiventure to determine the charges. Submit here

We can make samples with no minimum order quantity.

Yes, you will be charged for first time proper consultation with our footwear specialist. See our charges

You will make a part payment before mass production, then the remaining payment will be made after the final inspection of products, before packing and having the goods to leave the warehouse.

Our Sampling fees range from 3900.00 USD to 100000.00 USD depending on complexity and design specifications which encompasses a team of 3D professional developers, a team of footwear technical professionals and engaging multiple footwear departments that will spend months in the development.

Our sample production can be tailored accordingly to your sample quantity requirements, ranging from 3900.00 USD to 50000.00 USD. The cost of sample is based on the number of colorways, sizes per style and complexity of design. Please check with our footwear consultant specialist.

Our consultation will be charged separately if you are yet to decide on sampling or technical pack construction. We offer free consultation on technical development and processes only after engaging our services for footwear technical pack constructions/footwear sampling development. Consultation fees are to be paid 100% prior beginning. See here for more

Exclusiventure will charge an additional 10% from the total bill of the production cost for the service throughout the project, with free weekly consultation and follow ups.Production fees are to be paid 50% - 70% prior beginning depending on timeframe, complexity and quantity.

We are able to suggest you with other readily available shoe designs and shoe bases, based on your submitted design specifications.

Yes, kindly contact us for sole development consultation. See here for more

Private sole development will take weeks spanning to months depending on complexity from 3D digital to mold development.

Clients usually provide an image/illustration of footwear including their specification sheet. If you are unsure of how, we can provide you with our service at a fee with our footwear specialist. Ask us

You can provide us a sourced sample and we can work from there. We have tons of footwear material options available to match your needs based on the tech packs provided.

Our footwear material supply will be based strictly within China. For more, see here

Footwear sample prototype development requires multiple stages from 1 – 6 times of testing and technical panels will have to be revised after each testing.

We can tailor accordingly to your requirement from France sizing: 35 – 47, based on the availability of the outsole sizes you’ve chosen or developed. If you have any special requirements, please let us know. Please also determine your size range, if it’s for male or female collection.

Our office will deliver the samples to you to test the footwear on the fit and feel.

Final adjustment will be made after the client has tested the footwear.

Our team of manufacturing experts are well experienced in ODM & OEM, we have our in-house drafters and footwear developers who have over 15 years of experiences. Notably, we have developed for the Chinese online fast-paced marketwhich requires new designs every day.

We have a team of specialized manufacturers in the footwear industry, production and sampling, quality control and delivery.

Yes, we have a team, making your first prototype will require a team.

It requires weeks to months of development depending on the complexity of project, how well prepared and detailed the client is in providing the Tech Pack for our professionals to work on.

You can engage in our services to perform an analysis report based on your brand. For low quantity custom order, 80 pairs is the minimum per style. Please see under ordering of sizes.

Each client is assigned to work directly with a personal responsible manager throughout the entire process.

Other partnered factories encompass Outsole Development, TPU/PU Development, High Density Knit Development, Textile, Embroidery and more. See here

Currently, our footwear supplies are only within the boundaries of China for easy accessibility from our officeswhich helps to contribute to the efficiency in footwear constructions. Environmentally friendly materials/unique materials are usually provided by the client based on their custom requirements and special needs. We can help evaluate the material characteristics provided by client before proceeding to join them during the footwear technical construction.

Yes, we do to a certain extent but we can promise fully. All the eco-friendly fabrics are usually by private companies and they won't put it up on the marketas it's expensive to store it as inventory. We believe there will be an increasing demand in the next 5 years and we will be able to see it widely available in the market soon.

For unisex shoes, we will recommend creating 2 sizes of the same design (a male and a female) for trying and testing. The buyers can purchase in wholesale after trying.

This will highly be dependent on your brand budget and direction. Kindly consult us at a fee for recommendations. We will provide a detailed report on the approach you can take whilst sticking to your cost/style to maximize the profitability of a successful launch.

PAYMENT ENQUIRY FAQs
  • EXCLUSIVENTURE PTE. LTD.

  • Bank Name : UOB ( United Overseas Bank )

  • Account Type : Current Account

  • Bank Code : 7375

  • Branch Code : 446

  • Bank Account Number : 3583162745

  • Swift Code : UOVBSGSG

Please email us a confirmation after payment is made with your project and company details.

  • Bank Transfer ( Preferred )

  • Direct Payment via Paypal (additional 5% will be levied)

  • Alipay

Scheduling Payment : You can make arrangement to schedule the payment to the intended bank account ( given above ) and we will create the invoice within this 2-4 working days with full details of all of the process development we have discussed. Please check with your bank and scheduled payment are to be paid on time to adhere to the currency exchange rate

Once paid, please send in the screenshots / transaction confirmation code

PAYPAL 3.0%, Handling Fee + Conversion Fee 2.2%

Depending on location, our fees are charged in USD / SGD for operational purposes, and are not inclusive of transaction processing fees and currency exchange rate. Please check with your bank and scheduled payment are to be paid on time to adhere to the currency exchange rate.

All of our payment procedures for mass order includes a 50% - 70% deposit upon confirmation, while the balance will be charged earlier before shippingout the product.Payments are only to be made to our company –EXCLUSIVENTURE PTE. LTD. Please note : At the moment we do not do Cash On Delivery (C.O.D) as most, if not all of Exclusiventure’s orders are international.

Sample making / alternative request are to be paid in full. In the event that you require an alternate type of payment, please contact our management crew and your request will be checked on. Payments are only to be made to our company –EXLUSIVENTURE PTE. LTD. Please note : At the moment we do not do Cash On Delivery (C.O.D) as most, if not all of Exclusiventure’s orders are international.

Yes! After confirming your order an e-invoice will be sent to you.

With increasing number of cancellation of orders due to last minute request, we now requires 50% -70% payment prior to commencement of mass order project, as to serve and prioritize genuine customers better. We will want to place more time to service genuine customers, rather than rushing out products / preparing documents that will be cancelled. We hope to seek your kind understanding. Please note : At the moment we do not do Cash On Delivery (C.O.D) as most, if not all of Exclusiventure’s orders are international.

To make your order, simply fill up the forms we have provided and upload the necessary documents needed, proceed to submit your contact information to our sales / project representatives and that we will be in touch with you shortly.

We do not work with – Cheque Payment – Mail or Deliver to our office (We will only process the order upon receiving cheque), from past experiences it delays production time.

CANCELLATION

Note : Sample Prototyping Fees $5000.00 USD and below – Maximum refundable 10 -15% of total value based on development stage and contract agreement.

When a buyer cancels a mass order before the shipment, the buyer pays Exclusiventure for valid losses. This payment made by a buyer is not in any way a penalty but for liquidated damages that is considered based on the loss incurred. Unless otherwise estimated, the cancellation fee is as follows:

Loss Payment interest
Drawing approved and issued 10% of order value + processing fees
Completion of digital prototyping / first phase processes (mass order only* ) 20% of order value + processing fees
Acquisition and reception of materials / Initiation of fabrication phase 50% of order value + processing fees
After the completion of fabrication phase 80% of order value + processing fees
Complete assembly 100% of order value + processing fees

Upon the failure of the buyer to respond or show any sense of commitment, Exclusiventure is at liberty, to deem the buyer’s failure to meet deadline and shall count on the above charges after the cancellation from the buyer.